Support-Ticket System

The Openia support ticket system is a powerful and effective way of raising and logging any support query for our customers. Logging any fault, problem or query really is as simple as emailing us. The intial email you send us will be turned into a ticket, the ticket will have a number and you will recieve an auto-reply explaining that we have receieved this.  Internally we will deal with your ticket passing it to one of our friendly team who will liaise with you throughout the issue.To ensure tickets are dealt with efficiently please make sure the ticket number in the subject heading stays the same. We suggest you do this by replying to an email sent from the system with the correct ticket number, and only creating a new email for a new issue.

 

Step 1 - Email us with your problem support@openia.com and please ensure the subject heading is relevant and accurate

Step 2 - We receive your email and respond as soon as possible. If we don't have enough information from your original email we may ask for a few more details. We we use the same email to 'reply' to so me can make sure all the relevant information is in one email.

Step 3 - Once we are confident the problem has been addressed/resolved we'll let you know. We will then 'resolve' the ticket internally. For future queires regarding other issues please all ways create a new ticket.

All support queries are logged via our on-line system, so please email rather than call. However if you need to contact us please call 0845 6442861.